Centralising All Your Business Data in One Intuitive, Easy-to-Access Mobile Platform

Optimus, the trusted provider of industry-leading Management Information Systems to the Print and Graphic Arts Industry since 1982, today announced the launch of its new „Mobile Customer Information Centre“ at Drupa 2024. This powerful, browser-based platform provides instant, easy access to all current and historical customer information for customer-facing staff who are always on the move.

The drive for this innovative product stems from Optimus’s core belief that excellent customer service is essential to customer retention and satisfaction. The Mobile Customer Information Centre ensures access to all information the customer may require in one real-time centric view, allowing staff to confidently provide immediate feedback.

„Customer expectations are higher than ever before. They want fast, accurate responses when they have a question or issue,“ said Nicola Bisset, Group Managing Director of Optimus. „Our new Mobile Customer Information Centre empowers our clients‘ staff with all the data they need at their fingertips to deliver exceptional service.“

„Key ease-of-use features include intuitive navigation that maintains a seamless history of each session, recording the conversational flow as it evolves. This allows users to effortlessly retrace their steps and filter real-time status and timeline data, without the clutter of opening multiple windows or tabs.“

„The responsive user interface presents key customer insights through intuitive, graphical displays accessible via: Mobile Phone, Tablet, Laptop or any Desktop device. At a glance, users can view: Customer details, addresses, jobs, proofs, enquiries, deliveries, orders, invoices, stock levels and budgets – ensuring centralised customer data is available to view at anytime, anywhere.“

To find out more; and see for yourself exactly how the Mobile Customer Information Centre can help your business, please do visit us on stand at Drupa in Hall 7A Stand A13.

If you have more questions and wish to talk to Optimus directly, please send a message via:  www.optimus2020.com/contact/